Terms & Conditions

Introduction

Welcome to OYINNS TOUCH. By accessing our website or booking services, you agree to abide by our Terms and Conditions and Policies. You are strongly advised to read through both carefully, as our policies are incorporated into these Terms and Conditions. OYINNS TOUCH reserves the right to amend these Terms and Conditions, including our policies, at any time without prior notice. Please review them periodically. It is your responsibility to review them to remain informed of any updates.

 

Bookings and Payments

​

1. Booking Requirements

• All appointments require a non-refundable deposit to secure your booking.

• Deposits are non-refundable but transferable if cancellation or rescheduling occurs with at least 48 hours’ notice.

• The deposit amount will be applied towards the final cost of the service.

​

2. Premium Slots

• Appointments before 11:00 AM and after 6:30 PM will incur an additional £20 charge.

• Sunday bookings are subject to an additional £30 charge.

​

3. Payment Methods

• Accepted payment methods include debit card, credit card, and cash.

​

4. Final Payment

• The balance must be paid in full upon the completion of the service.

​

Cancellations and Refunds

​

1. Cancellation Policy

• All deposits are strictly non-refundable, under any circumstances.

• A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

• If less than 48 hours' notice is given, your deposit will still be forfeited and a £10 rescheduling fee will apply.

• To reschedule (with or without notice) your deposit will remain non-refundable and a new deposit will be required to secure your booking.

​

2. Late Arrivals

• Clients arriving more than 15 minutes late will be charged an additional £10 fee.

• Clients arriving more than 30 minutes late will be charged an additional £20 fee.

• Please note arriving late may disrupt our schedule and reduce the time available for your service. In such cases, service may need to be adjusted to fit the remaining time.

• If lateness significantly affects our schedule, it is at the stylist discretion whether the service can still be carried out. Late arrival does not guarantee that you will be serviced, and in such cases, your deposit will be forfeited.

​

3. Refunds

• Deposits are strictly non-refundable under any circumstances. Deposits cannot be refunded for cancellations, rescheduling, accidental bookings, or failure to attend.

• Refunds are not offered for completed services unless at the discretion of OYINNS TOUCH under exceptional circumstances. This does not create any entitlement or expectation of a refund.

​

​

Service Disclaimer

​

1. Quality Assurance

• OYINNS TOUCH strives to provide professional, high-quality services. However, results may vary based on individual hair conditions and adherence to aftercare instructions.

​

2. Client Responsibilities

• Clients are encouraged to follow the aftercare advice provided by their stylist to maintain their hairstyle and hair health.

​

3. Previous Treatments

• We are not liable for results affected by non-professional or previous treatments that were not disclosed during consultation.

​

4. Stylist Availability

• We do our best to accommodate stylist requests, but stylist availability cannot be guaranteed. If your chosen stylist is unavailable, we will offer an alternative at the same time or reschedule your appointment.

 

Health and Safety

​

1. Client Information

• It is the client’s responsibility to inform us of any allergies, sensitivities, or scalp conditions that may impact the service.

​

2. Right to Refuse Service

• OYINNS TOUCH reserves the right to refuse services where there is a risk to the client’s health or the safety of our staff.

 

Children’s Policy

• Children under 12 years old must be supervised at all times.

• We ask that only those receiving services attend the appointment to ensure a peaceful and professional environment.

 

Intellectual Property

• All content, including text, images, designs, and logos, on the OYINNS TOUCH website is the exclusive property of OYINNS TOUCH.

• Reproduction or duplication without prior written consent is strictly prohibited.

 

Governing Law

 

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.

 

Thank you for choosing OYINNS TOUCH. For any questions or concerns regarding these Terms and Conditions, please contact us directly.