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Policies

Group photo of clients with various hairstyles at OYINNS TOUCH salon

An Outstanding Experience

At our Hair Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Oyinnstouch experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.

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Cancellations / Rescheduling

At Oyinnstouch, we do our best to make sure all your needs are taken care of. please note all deposits are non refundable under any circumstances, including accidental bookings. If you have to cancel or change your appointment, just let us know by amending your booking online or using our app. If you inform us less than 24 hours before your scheduled time, you will loose your deposit and we cannot guarantee we’ll be able to slot you in. 

Can't make your appointment due to emergency? you can reschedule on the same day by calling your chosen branch, for a fee of £10, this is only permitted on the same day as your appointment, if the appointment date passes we will not be able to reschedule it and you will loose your deposit. 

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Late Arrivals 

Inform Us in Advance

We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. If you are more than 15 minutes late, you will be charged £10 extra, if you are over 30 minutes late your appointment will be cancelled and may be reopened or given away to another client. you will have to reschedule another appointment or wait for an available slot on the same day.

Service changing 

If you wish to change your service it must be within the same time frame of the original service booked or you will be charged an inconvenience fee of £10 

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Premium slots

All appointments before 11am and after 6:30pm will incur an additional £20 charge.

All Sunday bookings are an additional £30

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Requirements

For ALL services, please ensure your hair is properly washed and blow dried, unless you require that as an extra service. please note failure to do so may result to extra charges.

BRAIDS: Please bring ONLY pre-stretched extensions for your appointment.

WIGS/FRONTALS: Please ensure your hair is brought to the salon five days prior to your appointment to avoid an extra charge of £15 if you bring your hair on the same day it is an extra £25

 

DISCLAIMER: For all frontal services please allow the glue to fully dry for at least 24 hours before letting any sort of liquid get to it (including sweat) as this may result to your lace lifting or your wig coming off, in case this does happen we allow all clients to claim amendments within a week as we do not offer any refunds.

WE DO NOT ALLOW PLUS ONES.

If you legally or medically need a parent/guardian please call the salon to inform them. Mothers please ask before bringing your child as we may not have space for them during busy periods.

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Product Refunds and Cancellations

REFUND POLICY
we do not offer refunds under any circumstances exchange only, providing the product bought is unopened and not used.


CANCELLATION POLICY
If you purchase an item but then decide to cancel the order, please contact us or cancel the order using online. If the order has not yet been dispatched, we will immediately cancel the order and refund you. If the order has already been dispatched, then you can return the item for a refund (see Returns Policy above).

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Got any queries?
Check out our FAQs

What Our Clients Say

"10/10 Experience"
"My service was done by Nifemi and I loved the experience & end result so much!! She was so sweet and has a very calming presence so i felt 100% comfortable. She has a great braiding pace and didn’t hurt my head at all. All in all 10/10 experience, definitely going to visit again"

Asha Abdi

"So hardworking and talented"
"Honestly a 10/10 experience. I would highly recommend going here to get your hair done. All of them are so hardworking and talented. Nini done my hair and she genuinely ATE! Deffo the best goddess braids I’ve ever got done. She paid such attention to detail especially when sectioning my hair off. They were all so sweet and welcoming as well, so will deffo be coming back in the future!"

Esther Joseph

"I always have the best experience at Oyinns Touch"
"I always have the best experience at oyinnstouch. The hairstylists are very highly skilled and everyone is so wonderful, warm and friendly. Very happy with my service and the stellar customer service. Especially my girl Nifemi, who always gets me right, and has me feeling beautiful. I will definitely be back"

Deborah Adom

"Absolutely in love with my hair"
"Absolutely in love with my hair! Nifemi did such an AMAZING job on my boho box braids!!! She really took her time to make sure the style was perfect and matched exactly what I asked for!!! Thank you so so much🥹. l will be back very soon!"

Elizabeth Tobi

"See you guys at the next appointment"
"It was my second time going to Oyinnstouch, and Temi did my hair beautifully. My boho braids were absolutely beautiful thanks to her gentleness, speed, and ability to interpret what I wanted. I love the vibe here, and the staff is always welcoming! See you guys at the next appointment"

Jessica

Our Team

Where Expertise Meets Passion
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Man and woman with braids posing at OYINNS TOUCH salon

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