Frequently Asked Questions

For the fastest response, please call us at 07471099424 between 10am and 7pm.

Log in or create an account, then navigate to your profile. Under "upcoming sessions," select "amend booking" to reschedule or cancel your appointment. Please note that changes must be made at least 48 hours prior to your appointment to avoid any additional charges.

Visit our homepage and select either the Chatham or Plumstead branch to book an appointment.

Our preferred payment methods are direct bank transfer, PayPal, or Paylink.

We recommend that only clients with appointments attend, as our waiting space is limited. If bringing a guest is necessary, please inform the salon when scheduling your appointment.

We use Ultra Braids Pre-stretched extensions. Please note that only pre-stretched hair is accepted. Bringing unstretched hair may incur additional fees.

We recommend Water Wave or Loose Deep Wave curls for boho braids. For optimal results and reduced shedding, use braiding curls in bundles. These are available on our website at [www.oyinnstouch.co.uk/shop](http://www.oyinnstouch.co.uk/shop).

Knotless braids typically last 4-6 weeks or longer. However, we advise clients not to keep them in for more than 8 weeks.

Boho braids generally last 4-6 weeks or longer. We recommend not exceeding 8 weeks.

Twists or plaits can last between 2-5 weeks or longer, but we advise not leaving them in for more than 8 weeks.

A wig installation can last 1-3 weeks or longer with proper maintenance. We recommend not exceeding 4 weeks.

Please drop off your hair at least five days before your appointment to avoid delays or extra fees.

To redeem your gift card, simply enter the unique code provided at checkout when booking or placing an order.

Orders are shipped within 3-7 working days across the UK.

Unfortunately, we do not offer refunds on services. However, we may provide a voucher or a discount for your next booking.

Yes, refunds can be requested within 14 days of purchase. We process refunds within 14 days of receiving the returned product.

To submit a complaint, please send an email to complaints@oyinnstouch.co.uk with a detailed description of the issue. We aim to respond to all complaints within 48 hours.

You can send your CV to careers@oyinnstouch.co.uk or apply directly through our website.